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Estate management and cleaning service

What we responsible for in relation to rubbish on our land and in our flat blocks, communal gardens, communal land and rubbish disposal.

In this section:

Cleaning inspections on high and low rise flats

We will carry out regular inspections of blocks of flats:

  • high rise – five days per week, Monday to Friday and on Bank Holidays
  • low rise – every two weeks

Clearing service

We will deliver a cleaning service to all communal blocks of flats with interior communal areas:

  • high rise – visits every day of the week
  • low rise – visits once every two weeks
  • sheltered housing – visits five days a week, Monday to Friday

For further information and detailed specifications see the below.
 

General quality standards – cleaning services (PDF, 275KB)
Detailed cleaning specification – high rise block (PDF, 155.47KB)
Detailed cleaning specification – low rise block (PDF, 145KB)
Detailed cleaning specification – The Moakes (PDF, 139.29KB)
Detailed cleaning specification – temporary accommodation (PDF, 143.69KB)
Detailed cleaning specification - sheltered accommodation (PDF, 187.48KB)
Detailed cleaning specification – caravan site (PDF, 128.55KB)

Find the cleaning schedule for your property

We use a contractor called Chequers to provide cleaning services to council-managed residential properties.

Chequers provide a cleaning schedule for week one and two for each property. The schedule details the planned daily cleaning locations, including:

  • site names
  • addresses
  • postcodes

We aim to provide a consistent cleaning service, however, schedules may occasionally be affected by bank holidays or unforeseen circumstances. Any missed cleans will be carried out as soon as possible.

Any blocks affected will be cleaned on alternative days to minimise inconvenience.

Cleaning contract weekly schedule (PDF, 396.24KB)

If you are struggling to access the document or have accessibility issues, then contact Chequers.

Emergency cleaning

We will provide an emergency cleaning service out of normal office hours where there have been spillages of bodily fluids or something that causes a serious health and safety risk in the interior communal areas of our flat blocks.

For further information and to report a problem out of hours, contact us:

Telephone: 0800 014 7333

Your responsibilities

You should:

  • keep all communal areas free of furniture, rugs, carpets and other items so that the cleaners can clean properly
  • clean up any mess that you make in the communal areas – for example, if you are decorating your flat
  • any mess in communal areas that you see to uu
  • only call the emergency out of hours cleaning service if there is a genuine emergency – where calls are found not be genuine you may be recharged any costs