Cleaning inspections on high and low rise flats
We will carry out regular inspections of blocks of flats:
- high rise – five days per week, Monday to Friday and on Bank Holidays
- low rise – every two weeks
Clearing service
We will deliver a cleaning service to all communal blocks of flats with interior communal areas:
- high rise – visits every day of the week
- low rise – visits once every two weeks
- sheltered housing – visits five days a week, Monday to Friday
For further information and detailed specifications see the below.
Find the cleaning schedule for your property
We use a contractor called Chequers to provide cleaning services to council-managed residential properties.
Chequers provide a cleaning schedule for week one and two for each property. The schedule details the planned daily cleaning locations, including:
- site names
- addresses
- postcodes
Daily cleaning does not take place on weekends or recognised bank holidays.
Any blocks affected will be cleaned on alternative days to minimise inconvenience.
If you are struggling to access the document or have accessibility issues, then contact Chequers.
Emergency cleaning
We will provide an emergency cleaning service out of normal office hours where there have been spillages of bodily fluids or something that causes a serious health and safety risk in the interior communal areas of our flat blocks.
For further information and to report a problem out of hours, contact us:
Telephone: 0800 014 7333
Your responsibilities
You should:
- keep all communal areas free of furniture, rugs, carpets and other items so that the cleaners can clean properly
- clean up any mess that you make in the communal areas – for example, if you are decorating your flat
- any mess in communal areas that you see to uu
- only call the emergency out of hours cleaning service if there is a genuine emergency – where calls are found not be genuine you may be recharged any costs