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Estate management and cleaning service

What we responsible for in relation to rubbish on our land and in our flat blocks, communal gardens, communal land and rubbish disposal.

In this section:

Cleaning inspections on high and low rise flats

We will carry out regular inspections of flat blocks:

  • high rise – five days per week, Monday to Friday and on Bank Holidays
  • low rise – fortnightly

Clearing service

We will deliver a cleaning service to all communal flat blocks with interior communal areas:

  • high rise – visits every day of the week
  • low rise – visits once every fortnight
  • sheltered housing – visits five days a week, Monday to Friday

For further information and detailed specifications, contact our customer service centre.

Emergency cleaning

We will provide an emergency cleaning service out of normal office hours where there have been spillages of bodily fluids or something that causes a serious health and safety risk in the interior communal areas of our flat blocks.

For further information and to report a problem out of hours, contact us:

Telephone: 0800 014 7333

Your responsibilities

You should:

  • keep all communal areas free of furniture, rugs, carpets and other items so that the cleaners can clean properly
  • clean up any mess that you make in the communal areas – for example, if you are decorating your flat
  • any mess in communal areas that you see to uu
  • only call the emergency out of hours cleaning service if there is a genuine emergency – where calls are found not be genuine you may be recharged any costs