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Estate management and cleaning service

What we responsible for in relation to rubbish on our land and in our flat blocks, communal gardens, communal land and rubbish disposal.

In this section:

Inspections on flat blocks

We will carry out regular inspections of flat blocks:

  • high rise – five days per week, Monday to Friday and on Bank Holidays
  • low rise – fortnightly

Rubbish collection

We will:

  • carry out regular collections of rubbish
  • provide suitable and adequate bins for disposal of rubbish
  • work with residents where there are problems with rubbish collection to make sure that we find a suitable solution to the problems

Using communal bins

You must:

  • always bag your rubbish before you put it in the communal bins
  • always make sure that all rubbish bags are tied securely to stop rubbish escaping
  • always double bag any rubbish that is particularly smelly or contains rotten food
  • only ever put rubbish in the bins provided and never leave it outside the bins

You should report any problems with communal bin stores or areas.

Litter pickers

We will carry out litter picking in the areas around our flat blocks:

  • high rise - five days per week, Monday to Friday
  • low rise – fortnightly

We will remove any dog faeces when we litter pick and we will recharge dog owners where this problem persists and we know who they are

Fly tipped rubbish

We will:

  • remove fly tipped rubbish from our land within two working days of it being reported to us
  • take action where we identify people who have fly tipped rubbish on our land

You must never fly tip rubbish on housing or other council land – this is a criminal offence that could result in a fine, and also action against your tenancy.

Report fly tipped rubbish

Bins at the base of rubbish chutes

We will:

  • make sure that bins are spun regularly at the base of rubbish chutes in blocks. This makes sure there is space for rubbish, i.e. all high rise blocks have rubbish chutes and some low rise blocks
  • clear blocked rubbish chutes within one working day of them being reported
  • recharge residents who put large items down rubbish chutes and block them

You must always:

  • bag your rubbish before you put it down the rubbish chute
  • make sure that all rubbish bags are tied securely to stop rubbish escaping
  • double bag any rubbish that is particularly smelly or contains rotten food
  • make sure that all rubbish being put down the rubbish chute is of an appropriate size and does not block the chute
  • report any blocked rubbish chutes as soon as you find them

Rubbish in blocks

We will:

  • keep communal areas in flat blocks clear of rubbish and bulky items so that they are safe for residents to use
  • recharge residents for removal of rubbish and bulky items in communal areas where we know who as left them there

You must always:

Graffiti

We will remove graffiti in and around our blocks as follows:

  • obscene or offensive graffiti – within one working day of it being reported
  • other graffiti – within five working days of it being reported

Recycling your rubbish

We will:

  • encourage residents living in our properties to recycle their rubbish wherever possible
  • provide advice and assistance to residents in flat blocks to help them to recycle their rubbish

Winter gritting

We will grit pathways to the blocks and car parks where we can gain access.