What Housing Services do
We are committed to providing a high standard of service at all times. Our aim is to meet every standard, and where we can, to surpass it.
We:
- make sure you understand your responsibility to pay your rent on time and offer advice when you sign up for a tenancy
- give you at least 28 days’ notice of any changes to your rent
- send you rent statements twice a year
- contact you within 14 days if you get into rent arrears
- offer debt advice, assist in making claims for benefits and provide support to maximise income
- discuss and make arrangements to pay rent and outstanding rent arrears for your current rent account
- discuss and make arrangements to pay outstanding rent arrears for rent accounts that are former because you have moved out
- call, write and visit you to discuss any problems before taking legal action for non-payment of rent
Comments, compliments and complaints
If we have not met these standards, or you are not happy with the service you have received from us, we want to know. This helps us to improve the service we provide. You can contact the relevant team to discuss the problem, or you can report the issue online using the comments, compliments and complaints form.
Performance
Each year we provide a report for tenants that tells how we have performed over the past 12 months. It includes, amongst other things, how we spent the rent that you pay, how your rent compares to other housing landlords, and how we are doing on repairs.