Tenants satisfaction survey results
We carry out an annual tenant and leaseholder satisfaction survey to assess tenant and leaseholder satisfaction. The survey gives residents the opportunity to have their say about their home, the housing services they receive, and how these could be improved in the future.
All social landlords are required to report the results of this survey to the Regulator of Social Housing. This includes the results against the tenant satisfaction measures (TSMs); a series of questions all social landlords are required to ask relating to services such as repairs, neighbourhood, customer experience and complaints.
The survey results help us to direct our efforts and resources to improving services and focusing on areas of high concern to our tenants and leaseholders.