Most council services can be accessed online. This is usually the quickest way to get help.
Report, request, apply or appeal
These are some of the service requests, applications and decision routes that are often submitted as complaints.
Report an issue
If you are telling us about an issue for the first time, contact the relevant service so they can have an opportunity to put it right.
You can:
- report a missed bin collection
- report a concern about an adult
- report a concern about a child
- report an emergency repair to your council home
- report a change in your circumstances for benefits
- report dog fouling
- report antisocial behaviour
- submit a noise complaint
Appeal or dispute a decision
If you disagree with a decision we have made, use the relevant appeal or review process.
You can:
- appeal a planning decision
- appeal a school admissions decision
- appeal a Penalty Charge Notice (PCN)
- appeal a Housing Benefit decision
- query or appeal a Council Tax decision
- appeal a Council Tax Reduction decision
- dispute a bin contamination decision
- request a review of a Blue Badge decision
Apply for or order something
Use these services if you want to apply for something, request support or order an item.
You can:
- apply for assisted bin collections
- make a bid for a council or housing association home
- get help if you are homeless or at risk of homelessness
- order a replacement bin
- order more clear waste sacks
Other enquiries
If you cannot find the service you need online, contact our main switchboard.
Telephone: 01582 546000