Online forms back online
Our online forms are now available and you can submit applications. Our provider, Granicus have investigated and resolved the issue. We'll continue to monitor the system. Apologies for any inconvenience caused earlier.
Estate management and cleaning service
What we responsible for in relation to rubbish on our land and in our flat blocks, communal gardens, communal land and rubbish disposal.
About our services
We own and manage:
- over 440 low rise blocks of flats
- 11 high rise blocks
- 22 sheltered housing schemes
- over 16 hectares of communal gardens and other land (about the same size as 25 football pitches)
- numerous garage sites across Luton
We work closely with other council services to make sure that we have:
- adequate facilities for residents to dispose of their rubbish
- a good service for removing rubbish from our land and our flat blocks
- a good service for keeping our communal gardens and other land well maintained
Who delivers these services
All of our land is maintained by the council’s Neighbourhood Services team. They deliver:
- grass cutting
- general grounds maintenance including borders, shrubs, hedges and trees
- rubbish collection
- litter picking
- graffiti and fly tipping removal
- winter gritting
- advise on recycling
The Housing Estate team also carry out regular inspections of communal areas to make sure that any problems are reported and dealt with as soon as possible. We inspect our blocks as follows:
- high rise – five days a week (Monday to Friday) and Bank Holidays
- low rise – once every fortnight
- sheltered housing – five days a week (Monday to Friday)
The Enforcement team works with us by taking action against people who fly tip on our land.
The cleaning contractor Chequers Contract Services Limited – work with us by providing a cleaning service to the interior communal areas of our high and low rise flat blocks and our sheltered housing schemes.
How we will work on site
Staff working in communal areas will:
- carry out work efficiently
- encourage feedback on the quality of work
- be approachable and helpful
- identify and log opportunities for future improvements
- identify issues and make sure that these are reported to other service providers so that they can be sorted out
You must allow staff working in communal areas to do their job without interference. Any verbal or physical abuse of staff working in communal areas is likely to result in us taking legal action, and may result in us reporting you to the Police.
Help us improve our services
We also have key customers in many blocks who help us by reporting any issues they see.
Become a key customer volunteer
Roadshow
We will be conducting a roadshow in January to engage with residents across several housing estates. This initiative aims to provide updates, address concerns, and strengthen community relationships.