Have your say on housing services

Tenant and leaseholder key customer volunteers are at the heart of improving their local area and help develop housing services that meet your needs. 

If you are passionate about where you live and want to share your ideas, gain confidence and improve your skills, volunteering as a key customer is a great way to get involved. 

As a volunteer we will provide you with: 

• an induction session and key information needed to carry out your role
• a variety of ways for you to get involved, including events, neighbourhood walkabouts and online
• training and development opportunities
• reimbursement for travel to accessible venues
• refreshments during meetings 

How much time you'll need to give

Being a key customer can take very little time and mean just a short response to a monthly text question. Or you can get more involved by joining a group and attending a regular monthly face to face meeting. The choice is yours. 

How to volunteer

Tenants and residents are invited to apply to volunteer. We welcome applicants with energy and enthusiasm who want to work with us to inspire, transform and promote excellent housing services. We are looking for volunteers with good listening and communication skills who can get involved in meetings, make recommendations and manage relationships. 

No experience is necessary and basic training will be provided to enable you to fulfil the role. Once your application has been submitted a member of the team will contact you within 10 working days to explain the role in more detail and arrange to meet you.

Write to us by email:

Email: TPLuton@Luton.gov.uk