Your tenancy and rent

Topics

Manage your council tenancy

View your tenancy online, change your contact details, make payments online, transfer your details or make an enquiry if you cannot find what you're looking for.

Ways to pay your rent

You can pay your council housing, temporary accommodation and council garage rent by phone through out 24 hour automated telephone system.

What happens if you do not pay your rent

If you're in arrears with your rent or service charges, get in touch with us straight away.

Your council tenancy agreement explained

Find an example of a tenancy agreement, assured shorthold tenancy (AST) and a breakdown of what the agreement covers; along with the tenants' handbook.

Request a housing rent account refund

If your rent account is in credit and you would like to request a refund, there are a few things that you need to consider.

Apply for home content insurance

There are different levels of cover depending on the value of the goods you wish to insure.

Have your say on housing services

Help shape the housing services you receive by being part of the Tenant Scrutiny panel, Tenant Partnership board, Tenants and residents association (TARA) or a key customer volunteer.

Reporting tenancy fraud

Types of tenancy fraud, why it is important we tackle tenancy fraud, what we are doing about it and how you can report it.

Request to use communal greenland in your flat block

If you're a council tenant and want to use your communal greenland in your flat block you will need make a request to us.

Intermittent telephone issues

Quick links