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Noise

The information explains which noise issues we can investigate, which ones we can not, and how residents can report noise concerns.

In this section:

Talking to your neighbour about noise

Many neighbour‑related noise issues can be resolved through a calm and friendly conversation. Often people do not realise they are causing a disturbance, and a simple discussion can help.

Before contacting the council, try approaching your neighbour directly. You may find the following tips useful:

  • Plan what you would like to say
  • Stay polite, calm and friendly
  • Explain how the noise affects you
  • Consider starting by asking whether they can hear noise from your home
  • Avoid approaching them while the noise is happening, as this may lead to conflict

If you do not feel comfortable speaking in person, you can write a polite letter explaining the issue.

How we could help

If the problem continues, you can report it to us. We will write to your neighbour to let them know we are looking into a noise complaint. Your name will not be shared, although your neighbour may still identify you.

Email: environmentalprotection@luton.gov.uk

If the noise continues, contact us again. An Environmental Protection officer will then take over your case.

The officer will assess whether the noise is a statutory nuisance.

  • If the noise occurs during office hours, an officer will visit your property
  • If the noise happens outside office hours, we may install recording equipment to gather evidence

We can only act on noise that meets the legal definition of statutory nuisance

If the noise is confirmed as a statutory nuisance, we can issue an abatement notice requiring the noise to stop.

If the problem continues:

  • Your neighbour may be prosecuted, with fines of up to £5,000
  • We may remove noise‑making equipment such as speakers, musical instruments, televisions or computers

When noise is considered a statutory nuisance

Noise may be classed as a statutory nuisance if it is unreasonable and affects your ability to enjoy your home. Factors include:

  • time of day
  • loudness
  • duration
  • frequency
  • location

The council cannot take action for everyday household noise, children playing, or problems caused by poor sound insulation.

Email: environmentalprotection@luton.gov.uk