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Tackling poor conditions within private sector housing in Luton is one of our key priorities.

The purpose of this policy it to set out how we define anti-social behaviour and outline our approach to preventing and tackling anti-social behaviour, the actions we’ll take to protect and support victims and witnesses and how we’ll recognise where perpetrators may be vulnerable.

The purpose of this policy is to set out how we acting as a landlord, will carry out the responsibilities as a landlord for social housing.

This policy sets out our approach to preventing rent arrears, and to maximising our collection of income from both current and former tenants.

This policy sets out the types of changes a tenant can make to their tenancy, the considerations we take into account when a tenant applies to make a change, the circumstances in which we may refuse a change and how tenants can legally end their tenancies.

The purpose of this policy is to set out how we, acting as a landlord, will carry out the responsibilities as a landlord for social housing.

This housing repairs policy sets out what our tenants and leaseholders can expect from our responsive repairs services, outlining our approach to the reporting and management of repairs, how tenants can hold us to account within these services and what they can do if our service falls below the standard we expect.

The purpose of this policy is to provide clarity for colleagues and tenants on the circumstances in which a succession may take place, and who may succeed a tenancy.

This policy sets out our approach to managing compensation claims and other financial awards and outlines the circumstances in which we may pay compensation to customers, and it should be read in conjunction with our complaints policy.

To ensure that Discretionary Housing Payment contribute to our aims and objectives and to promote social and financial inclusion for its residents while not subsidising poor or inappropriate accommodation.