We believe that having a home in good repair is essential to the health and wellbeing of our tenants. We recognise that the quality of our repairs service has a direct impact on the quality of life of our residents and we want to make sure that the effect is positive, and that our repairs services are easy to use and worthy of our resident’s trust.
This housing repairs policy sets out what our tenants and leaseholders can expect from our responsive repairs services, outlining our approach to the reporting and management of repairs, how tenants can hold us to account within these services and what they can do if our service falls below the standard we expect. The rights and responsibilities for the repair of their home are set out in the respective handbooks and on our website by searching my council home needs repairs. People who are neither council tenants nor leaseholders are outside of the scope of this policy.