Home safety, wellbeing and support

Topics

Housing rights for social renters

Awaab’s Law gives new legal rights to people living in social housing.

Benefits and financial help

Housing Benefit, Council Tax Reduction, Universal Credit, report and manage your benefits online, how benefits are calculated, make an enquiry or appeal a benefit decision, Discretionary Housing Payments and other financial help.

Report poor insulation work

If you have signs of damp or mould in the property after insulation works have been completed and have vulnerable members in the household, you must let us know.

Get help improving your home

You may be eligible home improvement help through disabled facilities grants, minor adaptation grants, relocation assistance, warm homes assistance and empty home discretionary assistance.

Energy grants and schemes

Energy Company Obligation (ECO) scheme, ECO4 LA Flex scheme, onboarding for installers and the the energy grant checklist.

Accommodation and housing support for domestic abuse

If you cannot stay in your home because of domestic abuse, you can apply to us for support as a homeless person.

Pest control

Guidance with how to book your appointment, how to prepare for your visit, pests we can deal with in your home and the fees, pests that we can deal with in your business.

Sheltered housing

Sheltered housing is purpose-built accommodation designed to make your home and life easier to manage as you get older.

Noise control

Outdoor events can create noise, and organisers must ensure their activities do not cause a nuisance to nearby residents.

Legionella and water hygiene in your home

A clean water supply is vital to your health and wellbeing. Find out how to help prevent problems arising in your home.

Condensation, damp and mould in your home

Here you can find tips to prevent condensation and mould in your home and how to treat it if you already have it. Plus, how to tell if it’s condensation or damp.

Fire safety in high-rise residential buildings

What to do if there's a fire, smoke alarms, gas safety and gas servicing in high rise, electrical safety and how to prevent electrical fires, preventing fires in your flat.