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Contact us if you’re homeless or at risk of losing your home

How we can help if you have nowhere to live or you are at risk of losing your home.

In this section:

Support we can provide if you're homelesss

Everyone is entitled to housing advice and information about homelessness, and preventing homelessness. This is available free of charge to everyone in Luton.

Our advice will include information on:

  • preventing homelessness
  • securing accommodation if homeless
  • the rights of people who are homeless or threatened with homelessness
  • any help that is available for people who are homeless or likely to become homeless, as well as how to access that help

For more information on what we can provide, read our advice pack.

Homelessness statutory duties advice pack (PDF, 139.65KB)

Prevention duty

We will take reasonable steps to help you if you are threatened with homelessness. We’ll do everything that we can to help you to remain in your current home (if it is safe to do so). If we’re unable to keep you in your home we’ll try to help you to secure an alternative.

The prevention duty usually continues for 56 days unless it’s brought to an end by an event such as accommodation being secured for you, or by you becoming homeless.

Relief duty

If you're already homeless, or become homeless despite steps taken during the prevention stage, we'll focus on continuing to help you to secure accommodation. This relief duty lasts for 56 days unless it is ended in another way.

If we have reason to believe you may be eligible for assistance and have a priority need we'll provide you with interim accommodation while we continue to work with you to find a new home.

Providing you with housing

We may not legally have to provide you with housing. We must first work out if you:

  • qualify for housing
  • are in priority need
  • have not made yourself 'intentionally homeless'

Find out if you can apply for housing if you become homeless.

If you do not qualify for housing, we can still provide advice and support you in finding somewhere to live.

Find out more about advice if you might become homeless.

Temporary accommodation

While we look in more detail at your homeless application, we may provide you with temporary accommodation.

But we don’t own many empty houses or flats, so it’s much more likely that you’ll go to another type of property for a time.

Find out more about temporary and emergency accommodation.