Housing Services Team
At the start of your tenancy we will:
- offer you an accompanied viewing
- explain your rights and responsibilities as a tenant before you sign up
- carry out a new tenancy visit within eight weeks of the tenancy starting
- ask you how you felt about the process of starting your tenancy
During your tenancy we will:
- acknowledge requests for tenancy changes within five working days and send a full response within 15 working days
- keep you informed about changes to our service
- carry out a periodic tenancy audit of your home to check our records are correct and that you are complying with your tenancy conditions
At the end of your tenancy we will:
- acknowledge your notice to end the tenancy within 24 hours
- visit to inspect your home within five working days
Housing Services Team
Telephone: 01582 547304
Email: housingofficers@luton.gov.uk