Manage your council tenancy

At the start of your tenancy we will:

• offer you an accompanied viewing
• explain your rights and responsibilities as a tenant before you sign up
• carry out a new tenancy visit within eight weeks of the tenancy starting
• ask you how you felt about the process of starting your tenancy

During your tenancy we will:

• acknowledge requests for tenancy changes within five working days and send a full response within 15 working days
• keep you informed about changes to our service
• carry out a periodic tenancy audit of your home to check our records are correct and that you are complying with your tenancy conditions

At the end of your tenancy we will:

• acknowledge your notice to end the tenancy within 24 hours
• visit to inspect your home within five working days

Housing Services Team
Telephone: 01582 547304
Email: housingofficers@luton.gov.uk