Paying for repairs for your council home
Most of the services you receive are paid for through your rent however some repairs are your responsibility. We will tell you if this is the case when you report it. We can do these repairs for you if you want us to and charge you for the work later. If you owe us money for rent we may ask you to pay some of this in advance.
Criminal damage
If the repair is caused as a result of a criminal offence that has been reported to the police and a crime reference number has been obtained, we will carry out the repairs without charging you. We will seek to recover the costs of criminal damage where the person responsible is known and convicted of the offence.
Missed appointments
You may also have to pay for missing two pre-arranged appointments where you have not given us notice of your need to cancel or rearrange.