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Repairs and servicing your council home

How to report a repair to your council home, your rights and responsibilities, when repairs are chargeable and when repairs will take place.

Gas safety inspection for council homes

As your landlord, we have a duty to make sure that every gas appliance in your council home is safe, energy efficient and well maintained. All council installed gas appliances are serviced within 12 months of their previous service.

The annual gas safety check is a legal requirement. If it does not take place, we will postpone repairs and maintenance to your property until you allow us access to carry this out. If you do not allow us access to complete the works, your details will be passed over to our legal department, who will go to court to obtain an injunction. This is an expensive process and you will be asked to repay the costs.

If you smell gas or your carbon monoxide alarms sounds

You should contact National Gas, immediately.

They will attend immediately to identify and isolate the cause of the gas leak. When you report it to them they will give you a reference number. Call us immediately to let us know and we will repair the fault once they have completed their work.

You should:

  • not turn electric switches on/off or do anything else that could create an electric spark
  • not smoke
  • not use naked flames and extinguish any that are present
  • turn off your gas supply at the meter
  • open your doors and windows
  • keep people away from the area

If you believe that you may be suffering from carbon monoxide poisoning you should seek immediate medical attention and contact us to check the heating system.

What happens at a gas safety inspection

The service, which usually takes no more than an hour, will be carried out by a Gas Safe registered contractor, and will leave you with the peace of mind that your appliances are safe and working well.

During the inspection procedure the following will be cleaned and checked:

  • gas soundness test
  • gas fire or boiler
  • the whole system - by testing the pressure at the gas meter all other council installed gas appliances
  • obstructions and ventilation
  • loft water tanks
  • radiators and pumps
  • flues

We will also:

  • show you how to use the time clocks properly, should you wish
  • give you a copy of the Landlords Gas Safety Record (CP12) which you will need to sign

If you are not home

If the contractor calls, and you are not home, they will leave another appointment card. If this is unsuitable please call the number immediately to book another appointment at a suitable time.

Why you need a gas safety inspection

A regular service can:

  • reduce the chance of serious risks to life from fires, explosions or carbon monoxide poisoning
  • make your gas boiler more cost efficient as boilers that are not serviced can cost more to run and are at risk of breaking down
  • prevent deposit build up inside the boiler and central heating system which reduce the efficiency of the system
  • prevent parts becoming worn over time causing them to stop working