Online forms back online
Our online forms are now available and you can submit applications. Our provider, Granicus have investigated and resolved the issue. We'll continue to monitor the system. Apologies for any inconvenience caused earlier.
Refusing an exchange
There's a number of reasons a council home exchange can be refused, including evictions or extensive adaptations.
Your exchange can be refused if:
- either you or the incoming tenant are due to be evicted
- either you or the incoming tenant is subject to a current Notice of Seeking Possession – this will have been served where there are outstanding rent arrears, and/or breached terms of your tenancy agreement (antisocial behaviour, neglect of premises and/or land, obtaining a tenancy by false statement)
- the tenant is on an introductory tenancy – is a probationary tenancy granted to new tenants and is intended to help landlords see whether their new tenants will be able to manage their tenancies effectively
- your property is adapted for a physically disabled person and the new tenants do not require the adaptations
Extensive adaptations
If either you or the incoming tenant requires extensive adaptations to our property, we may refuse due to suitability for disability. If you know that you or a member of your household cannot climb stairs, a house or first floor flat may not be suitable accommodation and likewise for the incoming tenants.