Before contacting adult social care
Before contacting us, see if you can find the information or service you need on our website of from other sources.
Adult social care supports people of all ages and backgrounds to live as independently and happily as possible.
If you are looking at ways to remain independent but feel you still need extra support, the next step is to get in touch with us for an initial conversation.
When you speak to an adviser from our Customer Services team, they will take the time to understand your situation and what matters most to you. This may include discussing:
- your personal strengths
- what you’re able to manage yourself
- the support you already have around you
- any challenges you’re facing
- your goals and what you’d like to achieve
Based on this, they will help identify the most suitable options. This could include:
- provide information and advice
- short term care package
- local community services
- equipment to make daily life easier
- a referral for a more detailed assessment with one of our adult social care teams
Watch our video
You can also watch our video for more information about what to expect when you contact Customer Services.
Contacting adult social care for the first time
If you still need more help
If a more in-depth discussion is needed, Customer Services will talk through your situation and explain the next steps.
To speak to one of our advisers, call us.
Telephone: 01582 547 659 or 01582 547 660