Privacy notices

We're committed to protecting your privacy when you use our services. We have a data protection officer who makes sure we respect your rights and follow the law.

If you have any concerns or questions about how we look after your personal information, please contact us at dataprotection@luton.gov.uk.

Personal data

Personal data

Name, address, telephone number, email address, date of birth, gender, national insurance number, nationality status, housing tenure and stability, Repairs data, employment status, income and expenditure including debt, bank account and other financial details, power of attorney, Bank Statements Council Tax Letters, Wage Slips, P60, EPC rating for your property

Special category data

Ethnicity, Health Conditions

We collect and process your data to:

• Record your interest in self- build and custom build register.
• Verify local connection in relation to the self-build and custom build register.
• Send you information on available self- build sites and networking events.
• Carry out future planning for housing development.
• Understand land availability needs.
• Use information to manage Right to Buy sales and purchases.
• Verify householders meet the eligibility criteria for energy efficiency grant funding programmes.

Depending on the service(s) received, the information we hold will vary however, it may include the following personal and special category data.

Source of data

We collect your personal data from:

Purpose for using it

We use your personal data to:

• Determine eligibility to be included on the self-build register
• Check eligibility in relation to exemption from Right of First Refusal restrictions
• Approve applications under the ECO4 LA Flex grant funding
• Refer you to other grant funding schemes
• Requirement by the grant funder for auditing purposes

Lawful basis

We process your personal data under the following categories:

• personal data: processing is necessary for the compliance with a legal obligation to which the controller is subject or processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
• special category: processing is necessary in the field of social protection

Who we share it with

Housing may share your personal data with the following organisations:

• Solicitors
• Government departments
• Financial institutions
• Installer Companies
• Grant Funders
• Accreditation Bodies
• TrustMark
• Ofgem
• Police

Why we share it with them

We share your data to:

• Determine eligibility to be included on the self-build register
• Check eligibility in relation to exemption from Right of First Refusal restrictions
• Conveyancing for Right to Buy
• To validate residents qualify for the relevant grant funding scheme
• Share complaints from poor installations

Any automated decision making or profiling

We will not process data outside of the UK

Transfer of data to another country

None

Retention period

The data will be kept in accordance with our retention schedule and we will not hold data for longer than necessary.

Exercising your rights

You have the right to ask us to amend or delete your data as well transfer or limit its use. You also have the right to request a review of an automated decision where you think this is wrong.

Each request will be considered individually. Where we are required to keep your data by law we may be unable to action your request. In all circumstances we will explain our decision making in writing to you.

Please see our main privacy statement using the green button below If you want more information on how:

• we keep your data safe
• to request a change to the records we hold

Date of notice

This notice was last updated on 29 September 2025