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Freedom of information (FOI) requests

What to check before you make a request, make a Freedom of information (FOI) and Environmental Information Regulation (EIR) request online, how we will respond.

Make a freedom of information (FOI) request

Anyone can make a request for information, subject to the exemptions in the FOI Act or exceptions under the EIR

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We must inform you whether we hold that information and, if so, must communicate that information to you providing no exemptions/exceptions apply. The request for information must satisfy certain conditions.

FOI conditions

Your request must: 

  • be in writing
  • state the name of the applicant
  • state an address for correspondence (postal or email)
  • clearly describe the information requested

EIR conditions 

The regulations do not specify how a valid request must be made. Requests can be made verbally or in writing, so a request could be made by:

  • telephone
  • letter
  • online form
  • email
  • social media such as Facebook or X 
  • websites such as WhatDoTheyKnow

If the information you want is not already published by us, your request will be dealt with under:

  • FOI Act 2000
  • EIR 2004
  • access rights available to you under other legislation, such as the Data Protection laws