Advice and support
If you live near a pub or club, there can be problems with noise, particularly loud music.
Try to speak to the manager about the problem. If that doesn't work or you don't feel able to talk to them, contact us to make a complaint.
We will usually give advice to the business about how to control noise from their premises. If the noise continues, we will make visits to decide if a nuisance is being caused.
If a noise nuisance is being caused, we can serve an abatement notice. The notice will require the noise to stop or be reduced. If the notice is not complied with, we can take the business to court or seize their music system. You can submit a Environmental Health service request to seek further advice.
Submit an Environmental Health service request
Advice for managers and organisers
We regularly receives complaints about noise from pubs, clubs and other venues, especially during the summer months.
By taking simple steps to control noise, you should be able to prevent complaints from your neighbours:
- closing windows and doors when the entertainment is taking place
- controlling the volume of music - set a limit and keep to it
- installing a noise limiter to control sound levels - always seek advice from a noise consultant
- walking around the boundary of your property while the entertainment is taking place and reducing the volume if you can hear music
- fixing self-closers to external doors
- installing a lobby with doors between the bar area and any external doors
- providing notices on exit doors asking customers to keep the noise down
- providing trained door staff to control entry and exits
- providing details of reliable taxi operators
- instructing taxi operators not to sound their horns when they arrive
- ensuring there is no music outside
- putting up signs encouraging customers to keep the noise down
- preventing customers from taking drinks into smoking areas to stop them lingering there
- using and maintaining the equipment in line with the manufacturer’s instructions
- positioning all equipment away from your neighbours
Causing a noise nuisance can result in a fine of up to £20,000
In addition, local residents or council officers may also ask for your Premises Licence to be reviewed. A review can result in additional conditions or suspension of your licence. Residents and businesses have the right to request a review of an existing licence if there are problems by contacting the Licensing team.
Telephone: 01582 546040