Housing policy, strategy and development

Topics

Housing strategy and action plans

Our housing strategy sets out how we plan to ensure that the local people benefit from good quality, affordable and appropriate housing and services.

Choice based lettings (CBL) allocations policy

The purpose of this scheme is to set out how the council will assess an applicants’ eligibility for housing, their housing need and the types of property applicants can apply for.

Luton Private Sector Renewal Strategy

Tackling poor conditions within private sector housing in Luton is one of our key priorities.

Housing management policy

The purpose of this policy is to set out how we acting as a landlord, will carry out the responsibilities as a landlord for social housing.

Mutual exchange policy

This policy sets out our approach to supporting and encouraging the process of mutual exchange – which is the process of tenants in social housing swapping their homes.

Homelessness prevention strategy

The Homelessness Prevention Strategy is the first shared homelessness strategy for Luton Council and Luton Clinical Commissioning Group and will be aligned to the local sustainable transformational plans (STPs).

Luton rough sleeping strategy

Outlines the local initiatives in place to end rough sleeping and brings together the rough sleeping ambitions from both the housing strategy and homelessness prevention strategy review.

Income management and arrears prevention policy

This policy sets out our approach to preventing rent arrears, and to maximising our collection of income from both current and former tenants.

Tenancy changes policy

This policy sets out the types of changes a tenant can make to their tenancy, the considerations we take into account when a tenant applies to make a change, the circumstances in which we may refuse a change and how tenants can legally end their tenancies.

Tenancy policy

The purpose of this policy is to set out how we, acting as a landlord, will carry out the responsibilities as a landlord for social housing.

Repairs policy

This housing repairs policy sets out what our tenants and leaseholders can expect from our responsive repairs services, outlining our approach to the reporting and management of repairs, how tenants can hold us to account within these services and what they can do if our service falls below the standard we expect.

Succession policy

The purpose of this policy is to provide clarity for colleagues and tenants on the circumstances in which a succession may take place, and who may succeed a tenancy.

Home compensation policy

This policy sets out our approach to managing compensation claims and other financial awards and outlines the circumstances in which we may pay compensation to customers, and it should be read in conjunction with our complaints policy.

Discretionary Housing Payment policy

To ensure that Discretionary Housing Payment contribute to our aims and objectives and to promote social and financial inclusion for its residents while not subsidising poor or inappropriate accommodation.

Private sector housing assistance policy

This policy sets out what assistance we're able to offer to improve the health and wellbeing and quality of life of our residents.

Asbestos management plan and policy for Luton council housing

Building and technical services policy and plan for managing asbestos in council housing.

Tenant engagement policy

The purpose of this policy is to ensure we place the voice of tenants at the heart of our services, ensuring visibility and accountability through a wide range of opportunities to engage, influence and scrutinise what we do and how we do it.

Vulnerability and inclusive services policy

This policy recognises the diverse and changing needs of tenants and communities in Luton over the course of their tenancy with us.

Civil penalties and rent repayment orders policy

This policy will be used as an alternative to prosecution and rent repayment orders for certain offences relating to Housing Act 2004 and the Housing and Planning Act 2016.

Electrical safety policy

The purpose of this policy is to set out the specific guidance to ensure the safety of the fixed electrical installations in the properties we own and manage.

Estate management policy

Through this policy we aim to provide high quality services, create sustainable communities, and promote pride in our neighbourhoods, demonstrating our commitment to keeping neighbourhoods and communal areas clean and safe.

Domestic abuse policy

This policy applies to all victims and survivors and perpetrators who are council tenants, and we expect it to be upheld by our staff, contractors and subcontractors.

Private sector housing enforcement policy

The aim of this enforcement policy is to ensure that people who own and rent residential property within the Luton are aware of what they can expect from the Private Sector Housing Team, and to ensure consistency in the way different officers treat our customers, whilst recognising they have some discretion.

Housing compensation policy

The aim of this policy is to ensure that we have a fair and consistent approach to offering redress and awarding compensation where we fall beneath these standards

Housing net zero sustainability policy guidance

This guidance is applicable to all proposed council housing developments within Luton Council, which will include ‘change of use’ resulting in council housing developments.