The purpose of this policy is to provide clarity for colleagues and customers on the circumstances in which a mutual exchange may take place. It sets out:
- who is eligible to exchange
- our approach to managing applications, including considerations we may make in assessing an application, the requirements and timescales set out in the legislation
- the circumstances in which a mutual exchange may be refused, including how to appeal a decision to refuse
This policy has been drafted in line with our vision and values, relevant legislation and best practice.
This policy refers to the exchange your council or housing association home process.
Document details
This document:
- is a strategic policy
- is owned by the Housing Compliance Team
- was last reviewed October 2026
- is due to be reviewed October 2031
- is current and up to date
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