Online forms back online
Our online forms are now available and you can submit applications. Our provider, Granicus have investigated and resolved the issue. We'll continue to monitor the system. Apologies for any inconvenience caused earlier.
What happens if you do not pay your rent
If you're in arrears with your rent or service charges, get in touch with us straight away.
If you are struggling to pay your rent
This new year, we’re launching our Smart Up Your Rent campaign — designed to help you make the most of your income and discover easier, smarter ways to manage your rent.
If you're finding it hard to keep on top of your rent, you’re not alone. We understand how stressful money worries can be, especially after the festive season.
That’s why we’re offering extra support through our money maximisers to help you get back on track, maximise your income, and feel more confident about managing your rent in 2026.
What is included
Our income maximisation and rent support offers:
- telephone, town hall, or home visit appointments
- help applying for benefits and discretionary payments
- budgeting tools and self-help kits
- tailored support plans to ease financial pressure
How to get started
Firstly, you can find out how much benefit you are eligible for on the Better Off Calculator.
After you have completed this, let us know or alternatively fill in our income maximisation and rent support request form.
If you prefer to speak to someone
You can call us and ask for a income maximisation and rent support appointment.
Telephone: 01582 547794