Intermittent telephone issues
We are currently experiencing issues with our telephone lines. This is being investigated urgently and we apologise for any inconvenience this may have caused you. We will provide updates as soon as possible.
Ways to pay your rent
You can pay your council housing, temporary accommodation and council garage rent by phone through out 24 hour automated telephone system.
Our council rent responsibilities
We will:
- make sure you understand your responsibility to pay your rent on time and offer advice when you sign up for a tenancy
- give you at least 28 days’ notice of any changes to your rent
- send you rent statements twice a year
- contact you within 14 days if you get into rent arrears
- offer debt advice, assist in making claims for benefits and provide support to maximise income
- discuss and make arrangements to pay rent and outstanding rent arrears for your current rent account
- discuss and make arrangements to pay outstanding rent arrears for rent accounts that are former because you have moved out
- call, write and visit you to discuss any problems before taking legal action for non-payment of rent
Contact us about current rent account
Telephone: 01582 547794
Email: HousingRent@luton.gov.uk
Contact us about former rent account
Telephone: 01582 548625
Email: Formertenantsarrears@luton.gov.uk
Contact us about temporary accommodation rent
Telephone: 01582 546226
Email: TAIncomeTeam@luton.gov.uk