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Request information from us: step by step

How to request Freedom of Information or Environmental Information Regulations information, when you can expect a response, and what to do if you are unhappy with our decision.

You have the right to access a lot of the information and data we hold. This is governed by the:

  • Freedom of Information Act (FOIA) 2000
  • Environmental Information Regulations (EIR)

Throughout this guidance, we will use 'information request' to cover both FOI and EIR.

To request personal data that we hold about you, make a subject access request instead.

Steps

  1. Check what information you can request

    Examples of information you can request from us.

  2. Before you submit a request

    What you should check before submitting a request.

  3. Submit a request

    Submit your request online and when we may charge you.

  4. After you submit a request

    When we will respond, how we will communicate with you and what could impact the response time.

  5. If you are not satisfied with our response

    You can ask for an internal review if you are not satisfied with the information we have provided.