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Concessionary fares including travel aid

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The English National Concessionary Travel Scheme offers free travel on local public transport for people of pensionable age a​nd those with an eligible disability.

It allows pass holders off peak travel, for free all over England on local bus services.

Am I eligible to qualify?

Pensioner smartcard

Disability smartcard

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How much is a renewal or replacement card?

Renewal Smartcard

Expired smartcards can be renewed free of charge. Please note - only pensioner smartcards can be renewed online. Disability smartcards must be renewed by visiting the town hall.

Renew your pensioner smartcard online now​


Replacement smartcard

As of 1 January 2020, the replacement smartcard charge is £13.50. Please note - only pensioner smartcards can be replaced online. Disability smartcards must be replaced by visiting the town hall.

Replace your pensioner smartcard online now

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How do I apply?

Pensioner smartcard

New applications

New applications should be made in person with the appropriate documentation at the customer services centre.

Where do I go?

    Customer Services centre
    Town Hall
    George Street
    Luton, Bedfordshire
    LU1 2BQ

Opening Times

    Monday, Tuesday, Thursday and Friday: 9am to 5pm
    Wednesday: 10am to 5pm

What do I need to bring?

New applications need the following:

  • Proof of Date of Birth (a valid - passport/birth certificate/driving licence)
  • Proof of address dated within the last 3 months at the time of application (utility bills or bank statement or council tax letter

Replacement pensioner smartcards (lost/damaged/stolen) and renewals

You can apply for these online. The form is simple, takes 5 minutes to complete and you will receive your new card within 5 working days. If you need a replacement card you will be required to make a payment of £13, please have your bank details ready before filling in the form.

Order your renewal pensioner smartcard online now

Order your replacement pensioner smartcard online now

If you need your card sooner please come in to the Town Hall.

I have some further questions

Telephone - 01582 547256
Email - [email protected]

Disability smartcard

Other smartcards


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Travel aid

To get a travel aid pass you must live in Luton, not be in work and actively seeking employment and in receipt of:

  • employment support allowance
  • a registered job seeker in receipt of job seekers allowance
  • a single parent in receipt of income support
  • universal credit
  • an unemployed school leaver aged 16/17 and registered with youth advice Luton

How much does it cost?

When and where can I use it?

How can I get a travel aid pass?

How do I renew my pass?

Travel aid application form

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Local Authority Bus Subsidy Grant 2017-18

Bus Service Operators Grant (BSOG) is paid to operators of eligible bus services and community transport organisations to help them recover some fuel costs.

The amount each bus operator receives is based on their annual fuel consumption. This is funded and administered by the DfT.

The BSOG is ring fenced and can be used to fund the provision of supported bus services or other related transport provision with the main criteria remaining that as a result of the change the transport operators should be 'no better and no worse off'.

In line with guidance provided as part of the BSOG funding, we can confirm that funding for this year has been utilised to help deliver reduced emissions from bus operators within the town.

This assists with the delivery of the objectives in the Luton Town Centre Air Quality Action Plan, the delivery of which is part of the Corporate Transport Board.

Further information about the BSOG is available from the GOV.UK website.

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Consessionary travel notice 2018-19

The concessionary travel statutory notice 2018-19 document contains details of how we manage the English National Concessionary Fares Scheme for the period of 1 April 2018 to 31 March 2019.

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National Fraud Initiative (NFI) Fair Processing

We have a duty to protect the public funds we administer, and to this end may use the information you have provided in respect of your bus pass application, for the prevention and detection of fraud. We may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

Visit our NFI page for more information.

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 Contact information

Concessionary fares
Town Hall, George Street, Luton, Bedfordshire, LU1 2BQ
Tel: 01582 547256
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