Overview
Council staff play a vital role in delivering high‑quality services that support local communities, ensure public safety, and uphold the values of the organisation. This guidance provides a clear framework for how employees should carry out their duties, interact with residents and colleagues, and represent the council in a professional and consistent manner.
Whether you are new to the organisation or an experienced member of staff, this guidance is designed to help you carry out your role effectively, responsibly, and with confidence. By following it, you contribute to a positive working environment, achieving a healthy work life balance and provide high-quality services for the community and residents of Luton.
Tell us what you think
'You and work' is a pilot scheme to help us get information to staff that don't have access to the Luton network. We'd love to hear what you think. Was it useful? Did you find what you were looking for? Was it user friendly? Give us your views at HR Services at lbcccshradmin@luton.gov.uk.