The Regulator of Social Housing (RSH) regulates social landlords in England who manage over 4 million properties with tens of thousands more waiting for a social housing home. Their role is to regulate so that social landlords deliver more and better homes.
The RSH sets standards to drive improvements in all social landlords. They assess how well they do this, and when necessary, taking action so that where there are problems, landlords put them right.
The RSH shares its analysis of current risks and challenges in social housing to help landlords and others to make better decisions, encourage investment in new social housing and to inform our regulation.
The responsibilities and objectives of the RSH are given to them by Parliament. They work closely with a range of organisations and individuals including landlords, tenants, investors, and government bodies.
From 1 April 2024 the regulation of social housing will change, following changes introduced by the Social Housing (Regulation) Act 2023. The aim of these changes is to strengthen the accountability of social landlords for providing safe homes and quality services, and treating residents with respect. The RSH will now be able to carry out integrated and active regulation across all of their standards, and for all types of landlords, including (where relevant) local authorities.
Report a problem or make an individual complaint
You can report a problem or make an individual complaint about your social housing landlord on GOV.UK.
Consumer standards
The consumer standards which come into effect from 1 April 2024.
Safety and Quality Standard
The Safety and Quality Standard show the outcomes about the safety and quality of tenants’ homes
Read the Safety and Quality Standard – GOV.UK.
Transparency, Influence and Accountability Standard
The Transparency, Influence and Accountability Standard shows the outcomes about how landlords provide information, listen to tenants, and act on their views.
Read the Transparency, Influence and Accountability Standard – GOV.UK.
Neighbourhood and Community Standard
The Neighbourhood and Community Standard shows the outcomes about how landlords work with other organisations to help ensure tenants live in safe.
Read the Neighbourhood and Community Standard – GOV.UK.
Tenancy Standard
The Tenancy Standard shows the outcomes about how landlords allocate and let homes and manage tenancies
Read the Tenancy Standard – GOV.UK.
Tenant Satisfaction Measures Standard (TSMs)
We must collect and provide information to support effective scrutiny by tenants of our performance in managing their homes and neighbourhoods.
Read the Tenant Satisfaction Measures Standard (TSMs) – GOV.UK
Keep updated or get involved
You can email the Tenant Participation Team to:
- sign up to our our regular housing newsletter
- find out how to get involved with decisions made regarding housing services
- find out more about being a key customer volunteer