Have your say about adult social care if you have learning difficulties
If you have learning disability, we want to make it easy for you to tell us what you think about adult social care services.
You can tell us when:
- something has gone wrong
- you are unhappy about something
- you have an idea about how we can could make things matter
- you are happy with the help or support you have received
It is OK to tell us what you think.
You will not get into trouble for making a complaint.
How to have your say
You can use our online form to make a complaint, leave a comment or give a compliment.
Use our paper form
You can also print the form and complete it in your own time or get someone to help you.
You can ask someone to help you
You do not have to tell us what you think on your own.
You can ask someone you trust to help you.
This could be:
- a family member
- a friend
- your carer
- a support worker
- an advocate
They can help you explain what happened or help you fill in the form.
Examples of a complaint
A compliant is when you tell us that you are unhappy about something.
Example: Sarah get support at home
Sarah goes to a day centre every day. A minibus takes her. The minibus keeps being late.
Sarah is fed up. She wants to complain but she’s frightened.
Sarah tells her best friend Jill. Jill says "don’t worry it is all alright to complain".
But Sarah is still unsure. She doesn’t know what to do because she can’t read or write.
Jill tells her it is not a problem.
They both go to Sarah’s key worker who speaks to the people who organise the minibus.
The minibus now arrives on time and Sarah is now happy!
Example: Joe has a problem
Joe lives with five other people. One of them, Pete, is a bully.
This upsets Joe. So Joe spends most of his time in his bedroom.
Joe wants to be able to sit anywhere in the lounge. But Pete always makes it difficult.
He sometimes changes channels on the TV to suit himself.
Joe is fed up and wants to complain.
Joe is glad he told his friend John. John has helped him write a complaints card.
Joe posts the card to the complaints manager.
The complaints manager visits Joe at home and gets everyone together for a meeting.
He listens to what everyone says and tries to find a way for them to live together happily.
Joe is now happy and so is Pete.
Joe is fed up and wants to complain.
Joe is glad he told his friend John. John has helped him write a complaints card.
Joe posts the card to the complaints manager.
The complaints manager visits Joe at home and gets everyone together for a meeting.
He listens to what everyone says and tries to find a way for them to live together happily.
Joe is now happy and so is Pete.