What happens during the term of a contract
Regular contract management meetings will be needed to check:
- if the contract is still meeting our need
- if the Key Performance Indicators (KPIs) are being met
- if the social value offer is being delivered
- if the spend is satisfactory
- to make sure you, as our contractor, are happy with us
If you are not delivering the contract well
If the regular contract management meetings show the contract is not being met:
- regular performance meetings will be set up
- if your performance still does not improve we will take you through the poor performance process
- in the first meeting of this process you will be given action points to complete in an appropriate timescale
- if your performance improves the contract will continue
- if your performance does not improve satisfactorily, your company is at a great risk of having the contract terminated due to poor performance
What happens at the end of contract
The term of the contract will be clearly set out in the tender documentation and in the contract. We will end the contract following the termination clause in the contract.
A termination (end of contract) letter will be sent to you spelling out the exit plan. The date the contract ends, the information or materials to return or destroy, and how to return the information or materials if applicable, or how a hand over to a new supplier will be conducted.
You will have the same rights as all other contractors to submit another bid if there is to be a renewal of the contract.
Formal poor performance on a previous contract may be taken into consideration in future tender evaluations.