Electricity, gas and water issues
Utility disruptions: electricity, gas and water
Most short‑term utility problems are handled by the relevant distribution network operator. This includes issues such as brief power cuts, gas supply interruptions and water outages.
The council becomes involved only when a disruption affects many residents, impacts more than one utility at the same time or lasts for a long period.
Electricity failure
Who is responsible
UK Power Networks manages the electricity network in Luton.
Reporting an issue
Contact UK Power Networks if you need to report:
- a power cut
- a dangerous electrical situation
Information available online
Their website provides:
- guidance on joining the Priority Services Register if you rely on medical equipment
- updates on planned power cuts
- live information on current outages
- safety advice during a power cut
- support for vulnerable residents
Gas supply issues
Who manages gas problems
National Grid is responsible for major gas supply issues.
Reporting a gas problem
Contact National Grid if you need to report:
- a gas leak
- a problem with your gas supply
Water supply problems
Who supplies your water
Thames Water manages the water supply for Luton.
Information available online
Their website includes guidance on:
- current supply issues and updates
- how to resolve low water pressure
- checking for leaks and understanding who is responsible
- preparing your home and pipes for winter
Managing power and fuel in emergencies
If petrol or diesel supplies become limited, the government may use emergency powers to control distribution. This could involve:
- ensuring emergency services and utilities receive the fuel they need
- introducing purchase limits at petrol stations
More information on how the government prepares for emergencies affecting oil, gas and electricity supply is available on official government websites.