Intermittent telephone issues
We are currently experiencing issues with our telephone lines. This is being investigated urgently and we apologise for any inconvenience this may have caused you. We will provide updates as soon as possible.
Manage your benefits online
Manage your Council Tax Reduction and Housing Benefit claims, how to register online to make a claim and guidance on how to register.
Help with your online account
To login, you will need to use your user name (this is usually your email address) and the same password you entered when you created your account. You may be asked to reset your password.
If you have forgotten your password, select ‘I’ve forgot my password’ to reset it.
If you have forgotten your user name (usually your email address) or no longer have access to it, you will have to re-register using a different user name (email address). Please click on the ‘Register Now’ button to re-register.
If you are still having problems registering or logging in, then contact us through our general enquiry form.
If you do not have an email address
If you do not already have an email address, the links below take to you to some of the most commonly used, free email providers.
You will need to create a username and password. These must be kept safe because you will be unable to access your email account without them.