Make a benefit enquiry, dispute or appeal

Ask us to look at the decision again (reconsideration)

If you are not satisfied with the reasons given and disagree with the decision, you can ask for us to reconsider or look at the decision again.

You can ask us to revise our decision giving reasons why you think it is wrong.

How to ask for a reconsideration

You can use our form to request a Housing Benefit and/or Council Tax Reduction reconsideration

A reconsideration request must be from the claimant (not a third party unless there is an appointee in place) .

Your application must:

• include your full name, address and claim reference number
• be completed by the person affected by the decision
• state the date of the decision that you do not understand or dispute
• state what elements of the decision you would like clarified or that you dispute and why
• provide evidence where applicable to support your dispute

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After you've made a request

We will endeavour to send you a response within two months of receiving your request.

If you remain unhappy with the decision as it was not in your favour, you have:

• one further month to make a Housing Benefit appeal with us
• two further months to make a Council Tax Reduction appeal directly with the Valuation Tribunal