Ask for an explanation (statement of reasons)
If you do not understand or disagree with your benefit decision you can ask for a full written explanation on how the decision was made.
This statement will give you:
- written details and reasons for the decision
- confirmation of the supporting information used to make the decision
- the regulations we applied when making the decision
You must apply within one month of the date of the original decision. There are no time limits when applying for Council Tax Reduction statement of reasons.
Time limits can be extended under special circumstances. If there is a delay in making a request, you must provide supporting evidence of the special circumstances.
How to ask for a statement of reason
You can use our form to request a Housing Benefit and/or Council Tax Reduction statement of reasons.
A statement of reasons request must be from the claimant (not a third party unless there is an appointee in place).
Your application must:
- include your full name, address and claim reference number
- be completed by the person affected by the decision
- state the date of the decision that you do not understand or dispute
- state what elements of the decision you would like clarified or that you dispute and why