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Ways to pay for care and support

How to pay, including Direct Debit, online, by telephone, at the Post Office.

There are a number of ways you can pay for your social care services.

Direct Debit

Direct Debit is the simplest, safest, most secure and reliable way to pay your for your social care services.

  • spread your payments
  • never miss a payment - payment is automatically taken from your account when your bill is due
  • no queueing at the bank or writing cheques

Simply download and complete the form below and return to:

Luton Borough Council
Customer & Commercial
Accounts Receivable
Town Hall
Luton
LU1 2BQ

Direct Debit mandate form - Social care services (PDF) (PDF, 38.07KB)

 

Online

Pay now
 

Telephone

Pay by credit or debit card using our 24 hour automated telephone system:

Telephone: 0300 456 2725

We recommend that you listen to all payment options to ensure the correct one is chosen for a successful payment.

Bank payment

Make a one off payment through your bank.

Our bank details are as follows:

Account name: Luton Borough Council
Sort code: 30-66-76
Bank account number: 17256862

Post Office

Take your bill to your nearest Post Office and pay by debit card, cash or cheque.

Find Post Offices in Luton.

PayPoint

Pay at one of the PayPoint outlets in local shops in Luton.

Find a PayPoint outlet near you.

Post

Cheques or postal orders should be made payable to Luton Borough Council.

Please write your account reference number on the back and send to:

Luton Borough Council
Customer & Commercial
Accounts Receivable
Town Hall
Luton
LU1  2BQ

Allow up to seven working days for your payment to reach your account.

What happens if you do not pay your care contribution?

If you fail to pay your adult social care contribution in accordance with your invoice, you will face recovery action, which may include being taken to court where additional costs are incurred.

If your payment is late or you do not pay, we will send you a reminder. This will be by letter, text or voice message.

A text or voice message reminder can avoid:

  • a formal notice being sent if the payment is made promptly
  • you incurring costs being added to your account

Whilst this service is offered to prevent you from falling further into arrears, it should not be relied upon and may not always be available.

Payments should reach your account by the due date in line with the bill issued. Failure to do so may result in automated recovery action being taken.

The text messages will:

  • be sent by Luton Council and will show as Luton BC
  • include a URL with the prefix of https:// and have 'www.luton.gov.uk/payit' - the link will direct you to our website so you can make a payment

You may receive a voice message from the telephone number 01582 228094.

If you need to discuss your situation with us or arrange a repayment plan you can call us.

Telephone: 01582 546851