Through this policy we aim to:
- provide diverse opportunities for engagement, both in-person and online, formal and informal, within a framework that can be properly managed
- set out the ways in which tenants can scrutinise and challenge our performance as well as make decisions about how we improve
- provide opportunities to develop new forms of engagement and influence
- embed tenant influence in day to day operational service delivery • capture information on the opinions, needs and expectations of tenants
- provide clear, accessible, transparent information on how we are performing across a broad range of indicators and standards
- build the foundations for a relationship of trust and respect with our tenant