This policy applies to:
- Luton Council Housing Department (Luton Council)
- Building and Technical Services the trading arm of Luton Council (BTS)
- tenants
- internal and external contractors
- visitors
- the general public
The policy covers all properties, premises and areas managed under the Housing Asset Management only for which it holds a maintenance responsibility. From here on Luton Council Housing Department will be referred to as Luton Council.