Through this policy we affirm our commitment to investigating and eradicating the causes of damp, mould and condensation, to providing support and communication to our residents, using data to help prevent occurrence, and providing education, training and awareness to both staff and tenants.
The policy is applicable to all of our tenants, and all of our staff who visit tenants in their homes, for whatever reason. This policy does not apply to licensees who have been placed by the council in temporary accommodation – there is a separate policy within the homelessness department for this – or shared owners. However, where a licensee has reported unsuitable accommodation standards, an inspection will be carried out by the council’s temporary accommodation service. There is a separate procedure for this.