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Adult social care direct payments policy

Our policy on who can have a direct payment, how to set up and manage your payment, what you can and cannot use it for, responsibilities, how we support you and what happens if things go wrong.

Direct payments give you money to arrange your own care and support, instead of us arranging services for you. 

This offers a flexible way to maximise choice and control whilst also considering your own support networks, assets, and strengths to meet your needs. 

This policy outlines: 

  • who can have a direct payment 
  • how to set up and manage your payment 
  • what you can and cannot use it for 
  • your responsibilities and our responsibilities 
  • how we support you 
  • what happens if things go wrong