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Adult social care complaints policy

The adult social care policy on handling complaints.

This is our policy on handling complaints relating to adult social care services. 

The policy covers:

  • the types of complaints you can make
  • support available to make a complaint
  • timescales for responses
  • complaints involving other organisations and our duty to co-operate 
  • exclusions 

Go to adult social care complaints

Document details

This policy:

  • is owned by Adult Social Care
  • was published in October 2024
  • is current and up to date