Thursday 9th July 2020
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18/09/2019 - Luton Access comes to the Central Library

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As part of a refurbishment of the Town Hall a number of council services will be relocating to Luton Central Library.

​From 1 October, customers will be directed to the library for advice and support regarding:



  • housing benefit and council tax reduction enquiries including scanning proofs for benefit claims
  • all council tax enquiries including scanning proofs
  • self- service computers
  • school admissions enquiries
  • discretionary housing and free school meals claims
  • housing register appointments
  • choice based lettings appointments
These services are those delivered as part of the Luton Access partnership. Established in 2014, Luton Access is a partnership of the council and local third sector organisations that offers information advice and guidance on a range of issues such as debt, health, welfare benefits, social care, housing and employment.
All other services will remain at the Town Hall.
This offer will complement the existing digital information offer already provided at the Central Library including one hour’s free access to computers for library customers, access to a range of health information through the Well and Wise space on ground floor and various eLearning resources such as practice for the British Citizenship Test and Online Driving Theory test.
The move underlines Luton Culture’s commitment to providing a joined up offer through their partnership with Luton Council which will allow access, support and services for Luton’s communities.
Interim Service Director for Revenues, Benefits and Customer Service Nikki Middleton said: “This is a great opportunity to strengthen our partnership working by co-locating some council services alongside our Luton Access partners in the library.
"It will help the partnership broaden its impact and effectiveness, providing better access and support for customers while retaining a vital town centre location. Moving these services complements the fundamental function of a library as a source of information. All other elements of Customer Services, including reception, will remain at the Town Hall.”
No library services will be lost as a result of the move. In fact, the change is expected to result in 1,200 additional visits to the library each month, with a corresponding decrease in footfall at the Town Hall.
Karen Perkins, The Culture Trust’s Director of Culture & Engagement said: “We look forward to welcoming Luton Access into the Central Library and, in doing so, bettering our digital information offer to all our customers.
“This will include having Luton Access on hand to offer support in using services available through their website, plus increasing the number of places you can bring and plug in your own device. For library customers, there will be more local and family studies materials throughout the library, including a selection of photos from our stack, some on display for the first time.
“For those using Luton Access, we welcome them to make use of all that their library can offer, from great books to read to free WIFI, and all the further services available with a free library card.”
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