Wednesday 5th August 2020
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Report a problem on the road or pavement

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Report a problem on the road or pavement including:

  • street light faults
  • potholes
  • damaged pavement or kerbs
  • blocked drains
  • traffic signal faults

Before you report an issue

Once logged in and before making your report, please check our live map to make sure we haven't already been told about the issue. If we have, you'll be able to view details online and see progress updates as they happen.

Report a problem​​

How long it takes us to repair a problem

Reports of potholes and damaged pavements are assessed within two working days by one of our  Highway Inspectors.

We aim to fix:

  • potholes greater than 50mm within 24 hours of assessment
  • damaged pavements greater than  20mm within 24 hours of assessment
  • street lights within 5 working days unless there is a problem with the electricity supply, which could take longer
  • blocked drains that result in flooding 24 hours​
  • non urgent blocked drains 28 Days
  • traffic signal faults 2 hours​
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