Monday 17th February 2020
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GovMetric feedback results

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GovMetric feedback results

The overall ratings from your feedback over the last three months are shown here, from face-to-face, phone and web interactions. Scroll further down to see what changes and improvements we've made based on your comments.

November 2019

We received 577 feedback responses in November. The results are as follows:

Face to face 202 / 58% 29 / 8% 117 / 34%
Phone 4 / 50% 1 / 12% 3 / 38%
Web 88 / 40% 47 / 21% 86 / 39%

October 2019

We received 595 feedback responses in October. The results are as follows:

Face to face 189 / 61% 22 / 7% 100 / 32%
Phone 9 / 90% 1 / 10% 0 / 0%
Web 95 / 35% 36/ 13% 143 / 52%

September 2019

We received 711 feedback responses in September. The results are as follows:

Face to face 256 / 56% 64 / 14% 139 / 30%
Phone 2 / 40% 0 / 0% 3 / 60%
Web 95 / 38% 45 / 18% 107 / 43%


What we do with your feedback

We do listen to what you tell us! These are just some of the changes and improvements you've helped us to make or commented on so far:

All of these changes make your journey easier and quicker, so your feedback really does help.

We value your feedback and will continue to improve our services based on what you tell us!

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