Thursday 21st February 2019
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GovMetric feedback results

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GovMetric feedback results

The overall ratings from your feedback over the last three months are shown here, from face-to-face, phone and web interactions. Scroll further down to see what changes and improvements we've made based on your comments.

January 2019

We received 847 feedback responses in January. The results are as follows:

Face to face 311 / 64% 59 / 12% 113 / 23%
Phone 2 / 40% 1 / 20% 2 / 40%
Web 174 / 48% 50 / 14% 135 / 38%

December 2018

We received 658 feedback responses in December. The results are as follows:

Face to face 258 / 73% 28 / 8% 69 / 19%
Phone 2 / 67% 1 / 33% 0 / 0%
Web 132 / 44% 48 / 16% 120 / 40%

November 2018

We received 851 feedback responses in November. The results are as follows:

Face to face 308 / 63% 47 / 10% 132 / 27%
Phone 3 / 43% 2 / 29% 2 / 29%
Web 160 / 45% 61 / 17% 136 / 38%



What we do with your feedback

We do listen to what you tell us! These are just some of the changes and improvements you've helped us to make or commented on so far:

All of these changes make your journey easier and quicker, so your feedback really does help.

We value your feedback and will continue to improve our services based on what you tell us!

Contact us