Monday 9th December 2019
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Council licensees in temporary accommodation

Sub heading

Temporary Accommodation

While we look in more detail at your homeless application, we may provide you with temporary accommodation.

You will be placed into interim or temporary accommodation in accordance with the temporary accommodation allocations process.

The council is facing difficulties in sourcing secure accommodation and also in securing suitable properties for the use of temporary accommodation within the borough.


Your responsibilities

  • You are responsible for paying your rent to the council
  • It's your responsibility to make a Housing Benefit claim online, (Housing Benefit can help pay towards your rent payments)
  • You are responsible for all other bills such as electric, gas, water and council tax
  • It's your responsibility to make a council tax reduction claim online (council tax reduction scheme can help pay towards your council tax bill
  • You are responsible for any damages caused by you, a member of your household or your visitor
  • There is a no smoking policy in all accommodation provided on an Interim or temporary basis by the council

You can expect

  • To be in temporary accommodation for many years
  • To be asked to move at short notice from one temporary accommodation to another as we lose and gain accommodation on the private market
  • To be offered a placement in suitable accommodation in accordance to the Temporary accommodation Allocations Process, (this means that the placements offered will be deemed as suitable and you will not have a choice of where you will live and you can't view a property prior to moving in)
  • To be asked to leave, if you breach the terms of your temporary accommodation licence, (some of the examples of breaches are rent arrears where the rent is considered as affordable, damage or disrepair caused by you, your household members or visitors)

You can be asked to leave if

  • You are failing to pay the rent where it's considered as being affordable
  • You or your family members or a visitor damaging the property
  • You or your visitors causing a nuisance to other residents
  • You leaving the accommodation or moving other people in
  • You conduct anti social behaviour including drug use

Please note: this list is not exhaustive.

If we have to ask you to leave we might not have to find you anywhere else and you will have to find your own home for the future.

Contacts

Housing Solutions Officer

If you have been placed in interim or temporary accommodation and you have a change in your circumstance or a question about your homelessness application, you should contact your housing solutions officer.

You can contact them directly if you have their details or your can contact using these details:

Housing Solutions Team Luton Council Town Hall Extension George Street Luton Bedfordshire LU1 2BQ

Email: [email protected]

Temporary Accommodation Housing Officer

If you have been placed in interim or temporary accommodation and you have a query or question about your accommodation that you have been placed in, you should contact your housing officer.

You can contact them directly if you have their details or your can contact using these details:

Temporary Accommodation Team Luton Council Town Hall Extension George Street Luton Bedfordshire LU1 2BQ

Email: [email protected]

Request a Review

You have to ask for a review of a decisions made on your homelessness application within 21 days of getting the written decision letter.

The 21 days starts from the date that you receive the letter.

The review should be addressed to:

Reviews Manager Housing Solutions Team Luton Council Town Hall Extension George Street Luton Bedfordshire LU1 2BQ

Email: [email protected]

Benefits

It's your responsibility to make a claim for housing benefit and/or council tax reduction online, you may also check your entitlement to other benefits that you may be entitled to

Please visit Luton benefits web page.


 

 

 Contact information

 
Temporary Accommodation Team
3rd Floor, Town Hall Extension, Luton Bedfordshire , LU1 2BQ
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