Saturday 15th August 2020
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Due to expected demand, please be prepared to expect long queues and delays when visiting.

Both Eaton Green Road and Progress Way tidy tips will be back to their usual opening hours from Monday 15 June.

There is clear and strict guidance on using tidy tips safely, including FAQs on this webpage.

Please note: whilst opening hours are as stated above, the queue for tidy tips may close at 2.30pm. This is because the average waiting time is approximately two to three hours, so closing the queue at 2.30pm will allow everyone to be able to dispose of their waste before the tip closes at 5pm.

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Think before you go!

Please consider carefully whether you really need to go to the tip as:
  • capacity will be limited
  • fewer people will be able to enter the site at a time
  • social distancing measures will be in place to protect the health of residents as well as our staff
Wherever possible we still encourage people to:
  • store waste at home
  • use other ways to dispose of waste
  • try to avoid generating waste in the first place before making what may be unnecessary trips
Consider making your old items available for re-use via online platforms such as Freecycle or Gumtree.
 
Check the Reuse Network website to see if there are options available for small businesses or charities to mend or repurpose your furniture and appliances.
 
If you do still decide to make the trip please pre-sort your waste before you leave home to avoid taking a long time to dispose of the waste. This will keep the queues moving more quickly.

Please also consider:

Plan your visit

  • To enable all those in the queue time to dispose of their waste by the time the site closes at 5pm, the queue will close at 2:30pm. If you are unable to visit the site before 2:30pm please visit on another day.
  • A maximum of five cars will be allowed onto the site at any one time, with a strict one in, one out policy.
  • Lots of people will be waiting to use the tidy tip so expect queues, be organised and unload quickly once you’re there.
  • Access to the tip will be controlled so avoid peak times if you can (such as weekends)
  • Please only bring materials you can’t store safely at home.
  • No vans, pick ups or cars with trailers are allowed entry.
  • Only bring materials you can unload yourself from the car to the container (staff will not be allowed to assist members of public).
  • Make sure you take identification and proof of address with you, so staff can check quickly and easily that you’re a Luton resident who’s allowed to use the site.

Stay safe and protect others

  • Social distancing is essential if we’re going to keep the tidy tip open. If this is not adhered to, any person not following COVid-19 guidance will be asked to leave the tidy tip and the site may have to close temporarily for cleaning.
  • Anyone in self isolation or with symptoms of COVID-19 must not visit the tidy tip under any circumstances, as you should be following the seven day self-isolation guidance.
  • Similarly, if a member of your household is unwell you should be following the 14 day stay at home guidance.
  • Keep your windows shut while you’re queuing and while you’re inside the site - this is to help prevent the spread of disease.
  • Keep your distance from staff and other residents whilst onsite.
  • Keep the number of people with you to a minimum, and don’t allow children to leave the car.
  • Wear gloves and masks if you can.
  • Only one person is allowed to dispose of waste per vehicle.
  • Take gloves and masks home to dispose of responsibly in your own bin - staff will be keeping things as disinfected and hygienic as possible onsite.
  • On your return from the tidy tip please remember not to touch your face and to wash your hands for 20 seconds on arrival at your destination.

Respect our staff

  • FCC, who manage the site on our behalf, are doing an important job in difficult circumstances, so treat them with respect and consideration.
  • Anyone abusing staff will be asked to leave the site immediately.
  • Staff will not be able to help residents unload their cars and deposit their items in the right place as normal - please only bring items you can lift and carry yourself
  • Please do not leave any waste outside the tidy tips. Staff should be able to concentrate on delivering waste services. Leaving waste outside the centres or anywhere else is classed as fly tipping and is a criminal offence, for which people will be prosecuted.
  • Don’t fly tip or dump waste it’s a crime. Always dispose of any waste responsibly - do not be tempted to dump any items or to use a waste carrier that is not licensed.
  • Giving waste to illegal carriers is a breach of the household duty of care.Find registered waste carriers on the GOV.UK website.

 

Tidy tip FAQs

Where possible you should use your kerbside bins for your waste.

Anyone in selfisolation or with symptoms of COVID-19 must not visit the tidy tip under any circumstances.

Why have you opened the tidy tip?

We've opened the site to enable residents to dispose of excess waste currently posing a health and safety risk or is likely to cause injury, illness or harm. You should only visit the site if it is felt absolutely necessary.

Please note: whilst opening hours are as stated above, the queue for tidy tips may close at 2.30pm. This is because the average waiting time is approximately two to three hours, so closing the queue at 2.30pm will allow everyone to be able to dispose of their waste before the tip closes at 5pm.

What types of waste can I bring to the tidy tip?

Residents should only be seeking to dispose of waste which is:

  • currently causing a health and safety risk
  • likely to cause injury, harm or ill health

Please note: site operatives will not be able to assist residents unloading bulky items, therefore residents should only bring items they are able to move safely themselves.

What will happen when I turn up at the tidy tip?

If it's essential you visit the tidy tip you should expect to queue for a significant time due to the vehicle and social distancing measures in place on the sites.

The site will be operating on a strict one in, one out policy, with a maximum of 5 vehicles on site at any one time.

You'll be asked to provide proof of address prior to accessing the site.

Once on site you will be asked by a site operative to detail the items you are disposing of. Based on this, you'll then be directed to an allocated bay, when one becomes available.

On site you'll be asked to follow identified pathways and queue at a safe distance when waiting to access a container.

We ask that people move as quickly through the site as possible and don’t take too long to dispose of their waste so we can keep the queue moving. This will mean more people can use the site daily.

Why can’t you allow more vehicles on site to avoid long queues?

In order to maintain social distancing rules we've amended the layout of our site, which means a large number of vehicle bays are closed.

Please note that under no circumstances will pedestrian access be granted to the site. We ask that you remain patient and in your vehicle until you are instructed to a parking bay by one of our site operatives.

Will I be able to dispose of waste using a van or trailer?

The site will be initially be opened to cars. No residents will be able to access the site in a van, or pulling a trailer.

The tidy tip permit scheme, which relates to such vehicles, has been suspended with residents unable to order these. This will remain under review and changes made when it is safely able to do so.

Will I be able to dispose of commercial waste at the tidy tip?

The site will initially be opened to cars only. No commercial tipping will be available.

Commercial operators are encouraged to make alternative arrangements to dispose of their waste in a responsible manner.

What steps have you taken to ensure I will be safe from Covid-19 when visiting the tidy tip?

You should only visit the tidy tip if it is absolutely essential for you to do so. This means that the waste is currently causing a genuine health and safety risk.

You must not visit the tidy tip under any circumstances if:

  • you're in self isolation
  • you have symptoms of COVID-19
  • you've been in recent contact with someone else that has symptoms

The tidy tip has been arranged to ensure that social distancing rules can be followed. The sites will operate on a strict one in, one out policy, with a maximum of 5 vehicles on site at any one times.

Once on site you'll be asked to:

  • follow instruction from site operatives
  • remain on identified pathways
  • queue at a safe distance when trying to access containers

Additional containers will be opened for large volumes materials such as green waste, wood and household waste. This will enable social distancing be maintained. It is recommended that safety or gardening gloves be worn at all times when visiting the site.

Additionally, regular cleaning processes will be increased and residents are also reminded to wash their hands or use hand sanitiser before and after their visit to the site.

Will tidy tip site staff still be able to help me unload heavy items from my car?

Social distancing measures will prevent site staff assisting residents unloading heavy items from their cars. Residents should only load their cars with items they are able to safely move alone. Residents should only be visiting the tidy tip if it is essential to do so.

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