Wednesday 5th August 2020
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Bin collection

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Service updates during the coronavirus crisis

Following government advice, we’ve had to make changes to many of our services. Please see the information on coronavirus page, which is regularly updated as new information and advice is released.

Specific service updates can be found on this page.

Updates to bin collections

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Please make sure you leave your bins at the front of your property and on the pavement (unless you have received instructions to put it elsewhere) by 6am on the day of your collection.

Find my bin collection day

On this page ...

Assisted collection

An assisted collection is available to householders if they are unable to take their wheeled bins to the kerbside due to:

  • infirmity
  • serious long-term illness
  • disability

Please note: This service is only available to those residents where no member of the household is able to move the bins.

Once your application for an assisted collection has been received, a collection supervisor will visit you to assess your needs and if approved, agree with you collection arrangements.

Who do I contact to receive this service?

If you feel you qualify for this service please contact us on  01582 510 333.

 

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Report an uncollected bin

Please check the list below before reporting that your bin has not been collected.

Reasons why your bin may have not been collected:

  • not your collection day - check bin collection day
  • not out by 6am
  • not at the front of your property and on the pavement (unless you have received instructions to put it elsewhere)
  • overloaded - if your bin is too heavy, we will not empty it. Overloaded bins can cause a risk to the crew and potential damage to the refuse vehicle. Reduce the weight of your bin, then we will empty it on your next scheduled collection day

If it is not any of the above and it is a:

Bad weather
We try to maintain waste and recycling collections whatever the weather, but when conditions are dangerous for our crews pulling waste bins and loading vehicles, we may need to suspend collections until things improve. We will catch up as soon as possible.

Part-emptied bins
This can happen especially with garden waste if the temperature is low and the waste freezes. We will only empty these once the weather has improved and the waste has thawed.

Please wait until after 5pm on the day of collection before reporting an uncollected bin as we may be coming back to collect it.


 Report an uncollected bin 

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Report a lost or damaged bin

Please order a new bin if:

  • you are using a non approved container for your waste
  • your bin is lost
  • your bin has been damaged

A new bin can be ordered using the button below. We will arrange for it to be delivered as soon as service delivery allows.


Report a lost or damaged bin

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New to Luton?

Waste and recycling collection schemes can vary around the country. If you've just moved into the Luton area, the following information will help you correctly dispose of your waste and recycling.

What bins do we use?
If you live in a flat you would use the following:

  • recycling - red or green bins or clear sacks
  • refuse - silver black lidded communal bin or black wheeled bin

If you live in a house you would use the following:

  • green bin – for recycling
  • brown bin – for green garden waste
  • black box – for glass bottles and jars
  • black bins – for any other non-recyclable waste

On your collection day
You can find out your collection day by using our street finder or using our bin app. Please make sure you leave your bins at the front of your property and on the pavement (unless you have received instructions to put it elsewhere) by 6am on the day of your collection.

Please make sure all your waste is contained inside the bins. We will not collect any side waste left on the street.

Assisted collections
Do you need help with putting your bins out? Find out more if you are eligible for an assisted collection?

Bulky waste items
If you have unwanted bulky household items or furniture such as:

  • beds
  • wardrobes
  • washing machines
  • fridges
  • freezers
  • tv’s
  • tables

You can request for your bulky item(s) to be collected by filling in the following form.  Or contact local charities in Luton who will gladly accept your donation if your item is in a good useable condition.

Bulky item collection 

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My bin has a sticker – contaminated recycling bin

The poor quality of recycling in Luton is a major problem, one that impacts upon budgets, performance and places an additional burden on service delivery. To address this we will be implementing a ‘3-strikes’ initiative to reduce the level of unwanted materials in the recycling bins, and to drive up the quantity of recyclable materials/items.

Why has my recycling bin got a sticker? – Right waste, Right bin

Your recycling bin contains materials/items that we do not collect for recycling in Luton. See what materials/items are accepted in Luton’s recycling bins .

Please make sure none of the following items are in your recycling bin:

  • Nappies – should be placed in your refuse bin
  • Food waste - should be placed in your refuse bin
  • Black bags - should be placed in your refuse bin
  • Pet poo/content of litter trays - should be placed in your refuse bin
  • Non-recyclable packaging such as crisp packets, polystyrene and hard plastics such as toys or bowls - should be placed in your refuse bin
  • Garden waste – should be placed loose in your brown bin for garden waste or taken to the Tidy Tip
  • Wood/Rubble/DIY – small quantities can be taken to the Tidy Tip or you can hire a skip if you are doing any house renovation
  • Glass bottles and jars – should be put in your black box for glass collection or taken to a local Neighbourhood Recycling Centre or Tidy Tip

 

How does it work?

First contamination sticker – Recycling bin contains materials/items that are not accepted in the recycling bin. Bin is not emptied, and householder is expected to remove non-accepted items before next scheduled recycling bin collection.

Second contamination sticker – Recycling bin contains materials/items that are not accepted in the recycling bin. Bin is not emptied, and householder is expected to remove non-accepted items before next scheduled recycling bin collection.

Third contamination sticker – Recycling bin contains materials/items that are not accepted in the recycling bin. Bin is not emptied, and householder is expected to remove non-accepted items before next scheduled recycling bin collection.

The third sticker triggers the generation of a letter to the householder informing them that if the non-accepted materials/items are not removed then their recycling bin may be removed and clear recycling sacks will be delivered for use instead.

If the householder removes the non-designated materials then the recycling bin will be emptied on the next recycling collection date.

How to avoid getting a contamination sticker

 

  • Always take your bin off the footpath after collection.
  • Only put the bin out a night before or on the day of the collection just before 6am.
  • Put a number on your bin to make sure a contamination report is not allocated to your address
  • Check what materials/items are accepted in Luton’s recycling bins and if in doubt, leave it out

 

Challenging the sticker

If on reading the above information, you still would like to dispute your bin is contaminated please fill in this form below.

Bin contamination dispute form

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Managing your waste

I don’t think I will manage with a fortnightly collection of household waste, what can I do?

Will the household waste bin smell, attract rats and maggots if it is emptied fortnightly and its it a health hazard to leave rubbish for so long?

Won’t collecting waste fortnightly encourage more fly tipping?

What happens if I forget to put it out or I am on holiday? Will that mean I won’t have a collection for a month?

I have a large family - will I receive a larger bin to store my rubbish?

What happens if I have got more rubbish than will fit into my black waste bin?

Why can’t I put extra waste out that won’t fit in the bin?

Does the lid on my bin need to be closed?

If I squash my lid down is that ok?

How can I keep my black waste bin clean?

If I can’t fit all my recycling in can I put out additional bags?

What if I put the wrong materials in my green lidded recycling bin?

Why do you only collect plastic bottles?

Why should I recycle? I’ve heard it all ends up in landfill

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