Sunday 29th March 2020
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A-Z of services
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​This department, headed by the Chief Executive, covers wide ranging services which support and communicate with residents, councillors and staff.

Key functions such as the council’s IT systems, electoral services and digitisation activities all sit in this department. Further information on specific work areas is shown below.

Our  LIF team monitors the work of the council and its partners relating to the Luton Investment Framework, our 20-year strategy for major transformation which will make a difference to the citizens of Luton.  They report into the Chief Executive on all the progress achieved in the town. 

Our Electoral Services team compile and maintain the register of electors and organise and manage all elections and referenda in the borough.  An election takes place most years so you should always make sure you're registered to vote.

After the elections, if you want to know more about your local political representatives, or details of council meetings, the Local Democracy team site ensures that information is available as well as and other information linked to the democratic process. 

One key meeting is the Overview and Scrutiny Board, which holds both the council and some of its partners to account, both on decisions and performance.

Our corporate plan outlines our objectives and targets, and these are used to also monitor our performance.  The Performance team ensures we deliver services that compare with the very best, whilst also achieving continuous improvement in all areas. 

We have a legal duty to achieve best value, whilst also demonstrating to local people that we are making improvements in all services.

Communications and Marketing officers keep residents informed about council services and campaigns through:

  • press releases
  • this website
  • digital communicatitons such as e-Luton
  • various social media channels

They also keep staff up to date via the council’s intranet. The team is also responsible for:

  • council consultations
  • community engagement
  • design and print services
  • raising much needed revenue through the sale of advertising and sponsorship

The Strategic Community Services team is also responsible for communication, running:

They work with colleagues, partners and communities on equalities and inclusion. This team coordinates the expanding volunteer scheme and also runs council-owned community centres and day care facilities.

The Technology team are responsible for anything that involves ICT. Working in conjunction with our ICT Partner, Civica, they ensure all the council’s systems are available 24/7. The team are undertaking various programmes of work to improve our current services, as well as looking to the future to determine what ICT solutions and infrastructure will be required in the future.

The role of the Digital Services team is to lead the digital transformation of council services for local residents, businesses, employees and members. They're responsible for the development, adoption and maintenance of digital services, products, and process across the internet, intranet and extranet, that will transform the way we work as a council.

Equally, the Transformation and Technology team are driving internal change in the council so we are user and service focused, collaborate between teams and departments, seek to be as effective as possible, whilst keeping up to date with changes in Luton and the wider world.  This will enable us to develop the council’s vision for how we look and operate whilst still meeting the town’s needs in 2025.


 Contact information

Chief executive
Luton Borough Council, Town Hall, George Street, Luton, Bedfordshire, LU1 2BQ
Tel: 01582 546000
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