Wednesday 12th December 2018
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Trading Standards Service

Sub heading

Consumer direct

The Trading Standards Team protects the interests of consumers and businesses both in Luton and further afield.

It is responsible for enforcing a wide range of legislation including:
  • fair trading
  • safety of products
  • weights
  • measures
  • tackles rogue business using unfair and restrictive trading practices

This is aimed at protecting both consumers and legitimate business.

Consumer advice

For consumer advice or to register a complaint against a trader or business please contact the Citizens Advice consumer helpline on 03454 04 05 06, or by visiting the Citizens Advice website.

If you are looking for a Trading Standards approved trader, please go to the council’s find a trader 

Click the orange button below for detailed information, advice and guidance.

Product recalls

For the latest recall information on unsafe goods, please check our product recall list.

Business advice only

Comprehensive Advice can be found at Business Companion, which is provided by The Chartered Trading Standards Institute and Department for Business, Energy and Industrial Strategy (BEIS). You can also get advice on consumer rights by calling the Citizens Advice consumer helpline on 03454 04 05 06.
 
You can also find general advice on setting up and running a business at the Velocity. 
 
If you are unable to find the information you need, and have a query about:
  • your legal obligations in relation to the products or services you supply, and are considering supplying
  • the rights of your customers

Please complete a Trading Standards Service Request by clicking the orange box below.
 
If you are a local business and want to join the Buy With Confidence Approved Trader scheme, please visit the Buy with Confidence.

Other matters

If you have any queries which do not relate to consumer advice, business advice or reporting a trader, please complete a Trading Standards service request by clicking the orange button below.
 

 Contact information

 
Trading standards
Luton Borough Council, Town Hall, George Street, Luton, Bedfordshire, LU1 2BQ
Tel: 01582 546000
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