Tuesday 11th August 2020
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Service updates during the coronavirus crisis

Following government advice, we’ve had to make changes to many of our services. Please see the information on coronavirus page, which is regularly updated as new information and advice is released.

Specific service updates can be found on this page.

Luton Council service changes

Specific information advice and guidance on Universal Credit is available from the link below.

Citizens Advice - Universal Credit
Housing benefit, council tax support, changes to the benefit system.

Protecting your data

If you claim benefits from us, the way we contact you has changed so that sensitive information about y​ou stays secure. Please read important information here about creating a Switch account to keep your data safe.

General enquiries

For housing benefit and council tax enquiries, please fill in the general enquiry form below.

General enquiry form

  • Universal Credit

    Universal Credit is now being rolled out across Luton so you may no longer be eligible for Housing Benefit.

  • Housing Benefit

    Housing Benefit eligibility, apply for Housing Benefit, view your Housing Benefit

  • Council Tax Reduction (CTR)

    You could receive a reduction if you’re on a low income or claim benefits.

  • Changes to CTR and saving money

    We're introducing a new CTR scheme for working age people. Find out about what's changed and tips on how to make your money go further.

  • Care related benefits

    Benefits available to help you if you become increasingly frail or have a disability

  • Upload documents

    If you receive benefits and need to provide proofs to support an application or change of circumstance, do it online here.

  • Change in circumstances

    Find out how to report any change in your circumstances that we need to know about.

  • Luton Access

    Advice and support organisations together under one roof

  • Benefit and budgeting calculator

    Find out what benefits you may be entitled to, and see if there are ways to better manage your budget.

  • Added security measures

    ​To protect sensitive information, we may sometimes send emails using a secure encrypted email service called Egress Switch.

  • E-Notifications

    Sign up here for paperless Housing Benefit and Council Tax Reduction notifications.

  • Local Welfare Assistance (LWA)



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